exchanges-test
Once you submit your Return Request, you will be asked to write down the item you would like to receive in the notes.
If you request a change of size/color of the same item:
For the sake of our customers' convenience and to speed up the exchange process, your purchases of Converse, Or and Daniel Hechter can be exchanged (an exchange of size / color only) in the corresponding stores. Please head to the store closest to you and exchange your items
The returned product must be in its original condition and its brand, price tags, box in case of shoes and receipts must not be removed, otherwise we will not be able to process your exchange. To complete the size or color exchange process through the store, the customer should present the product receipt to the branch employees, the exchange will be executed immediately through the branch.
List of available "Exchanges" stores:
Or Stores:
OR
Opening hours
ADDRESS
Location Map
City stars Woman
From 10 am-6 pm
City Stars Mall, level 3 , phase 1
https://bit.ly/3jUVvVO
City Stars Man
From 10 am-6 pm
City Stars Mall, level 3 , phase 1
https://bit.ly/3398sFf
Mohandseen
From 10 am-6 pm
26 , Geziret el Arab St, Mohandessin
https://bit.ly/2D2y8c7
Mall Of Egypt
From 10 am-6 pm
Mall of Egypt , level 1
https://bit.ly/3jS36El
Maadi Carrefour (Man)
From 10 am-6 pm
City Centre Maadi
https://bit.ly/30ekjQs
Maadi Carrefour (Woman)
From 10 am-6 pm
City Centre Maadi
https://bit.ly/3hTAoky
Alex Carrefour (Woman)
From 10 am-6 pm
City Centre
https://bit.ly/30dD86E
Alex Carrefour (Man)
From 10 am-6 pm
City Centre
https://bit.ly/2D5yRJv
Tanta
From 10 am-6 pm
Marakez Mall of Tanta
https://bit.ly/3hIZ5QS
Daniel Hechter Stores:
Daniel Hechter
Opening hours
ADDRESS
Location Map
City stars
From 9 AM – 9 PM
3rd floor phase 1 store No. 351
https://bit.ly/2XeOKnT
City Center Almaza
From 9 AM – 9 PM
Almaza city center thwara st - suez road level 1 C1-23-24
https://bit.ly/3ga2SGt
Cairo Festival City
From 9 M – 9 PM
Cfc mall 3rd floor store 2-054
https://bit.ly/3febjzo
Mall Of Egypt
From 9 AM – 9 PM
Store no B077 ground floor Gate C 1
https://bit.ly/3jSzsyS
Degla st
From 9 AM to 9 PM
Maadi 10/5 -216 St Degla
https://bit.ly/3hWzYdd
Lebanon st, Mohandessin
From 9 AM – 9 PM
17 lebanon street
https://bit.ly/33c2fbC
Senzo Mall
From 10 AM – 9 PM
Store 30A Senzo Mall Hugharda el qora Road West Magwaesh
https://bit.ly/3ghv0rb
Converse Stores:
Converse
Opening hours
ADDRESS
Location Map
City stars
From 10 AM- 9PM
City Stars Mall, level 1 , phase 1
https://bit.ly/39FFBJY
City Center Almaza
From 10 AM - 9PM
City Center Almaza, level 1
https://bit.ly/3gglODy
Cairo Festival City
From 10 AM - 9PM
Cairo Festival City Mall, level 1
https://bit.ly/3k0vgNM
Mall of Egypt
From 10 AM - 9 PM
Mall of Egypt , level 1
https://bit.ly/2DhZFGr
Maadi
From 10 AM - 9 PM
17,216 St. Degla, Maadi
Point 90 Mall
From 10 AM – 9 PM
Point 90 Mall, level 2
Alex City Center
From 10 AM – 9 PM
Alex City Center
https://bit.ly/2Xaw48Y
Outlet Zone Branches:
Branches
ADDRESS
Location Map
Heliopolis Branch
122 Al Thawra Street in front of the Emirates Embassy and Dar Al Eshara
Helwan Branch
Khusraw Pasha Street, next to the National Bank of Egypt
Once the returned item is returned to the warehouse and passes inspection, a new order will be created with your desired exchange- subject to availability. If the item requested is out of stock:
- You can proceed with a refund here: https://tfk.me/pages/returns
- You can request another item; our customer support agents will be able to help you through the process.
Kindly note that if you bought the item during a promotion, discount doesn’t apply to your new purchase. If the item requested is out of stock, our customer service agent will contact you with options.
Our customer support agents are also here to support you through the return process. You are more than welcome to reach out to them on help@tfk.me for any assistance.
