Once you submit your Return Request, you will be asked to write down the item you would like to receive in the notes.

If you request a change of size/color of the same item:

For the sake of our customers' convenience and to speed up the exchange process, your purchases of Converse, Or and Daniel Hechter can be exchanged (an exchange of size / color only) in the corresponding stores.  Please head to the store closest to you and exchange your items  

The returned product must be in its original condition and its brand, price tags, box in case of shoes and receipts must not be removed, otherwise we will not be able to process your exchange. To complete the size or color exchange process through the store, the customer should present the product receipt to the branch employees, the exchange will be executed immediately through the branch.

List of available "Exchanges" stores:

Or Stores:

OR

Opening hours

ADDRESS

Location Map

City stars Woman

From 10 am-6 pm

City Stars Mall, level 3 , phase 1

https://bit.ly/3jUVvVO

City Stars Man

From 10 am-6 pm

City Stars Mall, level 3 , phase 1

https://bit.ly/3398sFf

Mohandseen

From 10 am-6 pm

26 , Geziret el Arab St, Mohandessin

https://bit.ly/2D2y8c7

Mall Of Egypt

From 10 am-6 pm

Mall of Egypt , level 1

https://bit.ly/3jS36El

Maadi Carrefour (Man)

From 10 am-6 pm

City Centre Maadi

https://bit.ly/30ekjQs

Maadi Carrefour (Woman)

From 10 am-6 pm

City Centre Maadi

https://bit.ly/3hTAoky

Alex Carrefour (Woman)

From 10 am-6 pm

City Centre

https://bit.ly/30dD86E

Alex Carrefour (Man)

From 10 am-6 pm

City Centre

https://bit.ly/2D5yRJv

Sharm Genina

From 10 am-6 pm

Genena City

Tanta

From 10 am-6 pm

Marakez Mall of Tanta

https://bit.ly/3hIZ5QS


Daniel Hechter Stores:

    Daniel Hechter

    Opening hours

    ADDRESS

    Location Map

    City stars 

    From 9 AM – 9 PM

    3rd floor phase 1 store No. 351

    https://bit.ly/2XeOKnT

    City Center Almaza

    From 9 AM – 9 PM

    Almaza city center thwara st - suez road level 1 C1-23-24

    https://bit.ly/3ga2SGt

    Cairo Festival City

    From 9 M – 9 PM

    Cfc mall 3rd floor store 2-054

    https://bit.ly/3febjzo

    Mall Of Egypt

    From 9 AM – 9 PM

    Store no B077 ground floor Gate C 1

    https://bit.ly/3jSzsyS

    Degla st

    From 9 AM to 9 PM

    Maadi 10/5 -216 St Degla

    https://bit.ly/3hWzYdd

    Lebanon st, Mohandessin

    From 9 AM – 9 PM

    17 lebanon street

    https://bit.ly/33c2fbC

    San Stefano

    From 9 AM – 9 PM

    San tefano mall ground floor store No.30

    https://bit.ly/2PgGCyF

    Sharm Genina

    From 11 AM – 9 PM

    Genena City,Sharm

    https://bit.ly/3fby0nP

    Senzo Mall

    From 10 AM – 9 PM

    Store 30A Senzo Mall Hugharda el qora Road West Magwaesh

    https://bit.ly/3ghv0rb


    Converse Stores:

    Converse

    Opening hours

    ADDRESS

    Location Map

    City stars 

    From 10 AM- 9PM

    City Stars Mall, level 1 , phase 1

    https://bit.ly/39FFBJY

    City Center Almaza

    From 10 AM - 9PM

    City Center Almaza, level 1

    https://bit.ly/3gglODy

    Cairo Festival City

    From 10 AM - 9PM

    Cairo Festival City Mall, level 1

    https://bit.ly/3k0vgNM

    Mall of Egypt

    From 10 AM - 9 PM

    Mall of Egypt , level 1

    https://bit.ly/2DhZFGr

                        Maadi

    From 10 AM - 9 PM

    17,216 St. Degla, Maadi

     

    Point 90 Mall

    From 10 AM – 9 PM

    Point 90 Mall, level 2

     

    Alex City Center

    From 10 AM – 9 PM

    Alex City Center

    https://bit.ly/2Xaw48Y 


    Outlet Zone Branches:

    Branches

    ADDRESS

    Location Map

    6th of October Branch

    1st Industrial Zone - Outlet Mall

    Heliopolis Branch

    122 Al Thawra Street in front of the Emirates Embassy and Dar Al Eshara

    Haram Branch

    255 Haram Street, Royal Center, Al-Matbaha Station

    Haram Branch

    42 Haram Street - Plaza Mall

    Shubra Branch

    41 Shoubra Street, Ramses Station - Shubra Misr

    Helwan Branch

    Khusraw Pasha Street, next to the National Bank of Egypt

    El Obour Branch

    Golf City Mall - Carrefour Gate

    Smouha Branch

    Zahran Mall Victor Emmanuel Street - Third Floor

     

    Roshdy Branch

    Sidnawy Street, off Syria Street

     

    Al-Agamy Branch

     

    70 Bitash Street

     

    Once the returned item is returned to the warehouse and passes inspection, a new order will be created with your desired exchange- subject to availability.  If the item requested is out of stock:

    1. You can proceed with a refund here: https://tfk.me/pages/returns
    2. You can request another item; our customer support agents will be able to help you through the process.

    Kindly note that if you bought the item during a promotion, discount doesn’t apply to your new purchase.  If the item requested is out of stock, our customer service agent will contact you with options.

    Our customer support agents are also here to support you through the return process.  You are more than welcome to reach out to them on help@tfk.me for any assistance.

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