TFK guarantees the refund of your order within 14 working days.

Refunds take up to 14 working days after receiving items in our warehouse.

Any refund given will be at the price you paid and during promotions the refund will be limited to the price paid.

As per regulations of the CPA and the Central Bank of Egypt, the refunded amount may take up from 7 to 14 days to reflect in your bank account depending on your bank.

For all prepaid orders, we offer refunds on credit cards or gift cards only.

We will try to return it to you again if you did not receive it the item will be marked as product damaged and will dispose of it.

You will be refunded on the same card or Gift card.

you can choose one of the following to be refunded through:

- Bank transfer (Full name, Bank name & Branch, International Bank Account Number "IBAN" ). 

- Refund through gift card: TFK guarantees a FULL refund

- Refund through Egypt Post Offices: Customers are able to get their refund through Egypt post offices by presenting a correct and valid ID number . Please note that 15 Egp will be deducted from the refunded amount as transaction fees.

The refund method can be changed within 7 days only of your confirmation with the concerned team.

For damaged and wrong items, we offer a full refund including shipping through bank transfer or vouchers.

You will get the refund directly on your Premium card. 

A partial refund is not available for valU orders; payment can only be refunded as a gift card. If a part of your order got canceled and you requested to refund this amount as a gift card, then the rest of your order got canceled for any reason, the rest of the total paid amount will be refunded as a gift card. Refund to your valU account will not be applicable in this case.

You can refund part or all your order, the 100 EGP processing fees are refundable within 7 days of order submission.

For more information about Sympl please check the link below:

  • In case of exchange no shipping fees will be deducted from the voucher.
  • In case of a refund, the shipping fees will be deducted from the total amount.
  • In case of receiving wrong or damaged products no shipping fees will be deducted in case of refund.


Yes, you can make an order with Vodafone Cash Wallet.
You will receive the refund through the same payment method" Vodafone Cash wallet". We can refund the amount also as a Gift Card.
No, you will not be able to receive the refund through the Vodafone cash wallet, only customers who paid their orders with the Vodafone cash wallet will be able to receive the refund through it.