TFK guarantees the refund of the order provided the returned product is in its original condition and its brand, price tags, box in case of shoes and receipts are not removed, otherwise we will not be able to process your return/exchange. Refunds take from 7 to 14 business days.
- If you choose to receive your refund as a voucher, TFK guarantees a full refund within 3 business days from the date of receiving the item back at TFK for inspection.
- Refunds will be charged a shipping fee of LE20 for Cairo, Giza, and Alexandria, and LE35 for any other governorate, deductible from the refunded amount.
- For cash refunds, an additional fee of LE30 will be deducted from the refunded amounts delivered through our shipping partner. If the amount exceeds LE2,500, a fee of 0.5% will be applied on the amount exceeding LE2,500.
Once the returned item passes inspection, a customer support agent will get in touch with you to validate the reason for returning the item.
If we are not able to reach you by phone or on SMS, your refund will be emailed to you as a voucher 3 days from the first attempt.
1) If you paid in cash: You will be asked to give us your bank account details, and the refund will be issued by TFK within a few days following the successful inspection of the returned item.
If the bank information is wrong and transfer rejected by the bank, we will refund you through a voucher.
- Full name:
- Bank account number:
- Branch and bank name:
You can also choose to be refunded through a voucher to be used for your future purchases on TFK. We guarantee a full refund within 3 business days from the date of receiving the item back at TFK for inspection.
2) If you paid by credit card: You will be refunded on the same card. We will authorize the refund in a few days following the successful inspection of the item. Processing time of the refund on your credit card is dependent on the bank issuing your credit card.
3) If you paid by Premium: You will get the refund directly on your Premium card.
- Any refund given will be at the price you paid and during promotions the refund will be limited to the promotional price paid.
If you require any assistance communicate with us through our online chat or email us on firstname.lastname@example.org