Return & Exchange Policy

TFK ensures a great shopping experience through its customer-friendly returns & exchanges policies.

The Return process takes up to 14 working days.

    • It is not possible to open the package on delivery and return it on the spot with the courier. If you face a problem, please follow our Return policy.
    • Any return must be in its original condition; Price tags, box (in case of shoes) and receipts must not be removed, otherwise we will not process the return.
    • As a TFK customer, you have the right to return/exchange your order within 14 days. 
    • As a TFK customer, you have the right to return/ exchange a product with manufacturing defects within 30 days. 
    • Exchanges are free of charge.
    • For information related to Refunds https://tfk.me/pages/refunds-1
    • If we are unable to reach you by phone or on SMS, you request for a return/exchange will be cancelled 3 days from the first attempt.

      Non-returnable Products: 

      The below products cannot be returned to ensure the safety of TFK customers:

      • Items used, ironed, worn, washed, shortened, damaged or not in their original condition.
      • Shoes not returned in their original box.
      • Items whose brand tag or price tag have been removed.
      • Lingerie, underwear, swimwear, hats, hats & scarves, watches, jewelry, sunglasses, TFK Gift Card, accessories, other accessories, wallets, custom converse, and socks.
      • Health & Beauty products.

        Exchange "Size or Color" through TFK partners: 

        Only in case of exchange of size or color, your purchases of Converse, OR, Daniel Hechter, Outlet Zone, Ozone can be exchanged in the corresponding stores.  Please head to the store closest to you and exchange your items.

        List of available "Exchanges" stores:

        Or Stores:

        OR

        Opening hours

        ADDRESS

        Location Map

        City stars Woman

        From 10 am-6 pm

        City Stars Mall, level 3 , phase 1

        https://bit.ly/3jUVvVO

        City Stars Man

        From 10 am-6 pm

        City Stars Mall, level 3 , phase 1

        https://bit.ly/3398sFf

        Mohandseen

        From 10 am-6 pm

        26 , Geziret el Arab St, Mohandessin

        https://bit.ly/2D2y8c7

        Mall Of Egypt

        From 10 am-6 pm

        Mall of Egypt , level 1

        https://bit.ly/3jS36El

        Maadi Carrefour (Man)

        From 10 am-6 pm

        City Centre Maadi

        https://bit.ly/30ekjQs

        Maadi Carrefour (Woman)

        From 10 am-6 pm

        City Centre Maadi

        https://bit.ly/3hTAoky

        Alex Carrefour (Woman)

        From 10 am-6 pm

        City Centre

        https://bit.ly/30dD86E

        Alex Carrefour (Man)

        From 10 am-6 pm

        City Centre

        https://bit.ly/2D5yRJv

        Sharm Genina

        From 10 am-6 pm

        Genena City

        https://bit.ly/2X7l1x6

        Tanta

        From 10 am-6 pm

        Marakez Mall of Tanta

        https://bit.ly/3hIZ5QS


        Daniel Hechter Stores:

          Daniel Hechter

          Opening hours

          ADDRESS

          Location Map

          City stars 

          From 9 AM – 9 PM

          3rd floor phase 1 store No. 351

          https://bit.ly/2XeOKnT

          City Center Almaza

          From 9 AM – 9 PM

          Almaza city center thwara st - suez road level 1 C1-23-24

          https://bit.ly/3ga2SGt

          Cairo Festival City

          From 9 M – 9 PM

          CFC mall 3rd floor store 2-054

          https://bit.ly/3febjzo

          Mall of Egypt

          From 9 AM – 9 PM

          Store no B077 ground floor Gate C 1

          https://bit.ly/3jSzsyS

          Degla st

          From 9 AM to 9 PM

          Maadi 10/5 -216 St Degla

          https://bit.ly/3hWzYdd

          Lebanon st, Mohandessin

          From 9 AM – 9 PM

          17 Lebanon street

          https://bit.ly/33c2fbC

          San Stefano

          From 9 AM – 9 PM

          San Stefano mall ground floor store No.30

          https://bit.ly/2PgGCyF

          Sharm Genina

          From 11 AM – 9 PM

          Genena City, Sharm El Sheikh

          https://bit.ly/3fby0nP

          Senzo Mall

          From 10 AM – 9 PM

          Store 30A Senzo Mall Hugharda el qora Road West Magwaesh

          https://bit.ly/3ghv0rb

          Converse Stores:

          Converse

          Opening hours

          ADDRESS

          Location Map

          City stars 

          From 10 AM- 9PM

          City Stars Mall, level 1 , phase 1

          https://bit.ly/39FFBJY

          City Center Almaza

          From 10 AM - 9PM

          City Center Almaza, level 1

          https://bit.ly/3gglODy

          Cairo Festival City

          From 10 AM - 9PM

          Cairo Festival City Mall, level 1

          https://bit.ly/3k0vgNM

          Mall of Egypt

          From 10 AM - 9 PM

          Mall of Egypt , level 1

          https://bit.ly/2DhZFGr

                              Maadi

          From 10 AM - 9 PM

          17,216 St. Degla, Maadi

           

          Point 90 Mall

          From 10 AM – 9 PM

          Point 90 Mall, level 2

           

          Alex City Center

          From 10 AM – 9 PM

          Alex City Center

          https://bit.ly/2Xaw48Y 


          Outlet Zone Branches:

          Branches

          ADDRESS

          Location Map

          6th of October Branch

          1st Industrial Zone - Outlet Mall

          https://goo.gl/maps/fm4dpNyXByxFLqHH6

          Heliopolis Branch

          122 Al Thawra Street in front of the Emirates Embassy and Dar Al Eshara

          https://goo.gl/maps/s4PV5HKw12ZaieCw6

          Haram Branch

          255 Haram Street, Royal Center, Al-Matbaha Station

          https://goo.gl/maps/foGQtZwswFB2

          Haram Branch

          42 Haram Street - Plaza Mall

          https://goo.gl/maps/7UDGMP2sDmn

          Shubra Branch

          41 Shoubra Street, Ramses Station - Shubra Misr

           https://goo.gl/maps/2jQxJz9QTm22

          Helwan Branch

          Khusraw Pasha Street, next to the National Bank of Egypt

           https://goo.gl/maps/9KAPTSvS47m

          El Obour Branch

          Golf City Mall - Carrefour Gate

          https://goo.gl/maps/5WxHKUVBkT72

          Smouha Branch

          Zahran Mall Victor Emmanuel Street - Third Floor

           

          https://goo.gl/maps/BZAHJ9SqYcr

           

          Roshdy Branch

          Sidnawy Street, off Syria Street

           

          https://goo.gl/maps/iuynFzn5Nwq

           

          Al-Agamy Branch

           

          70 Bitash Street

          https://goo.gl/maps/iBMWhms4c5F2

           


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