Return & Exchange Policy

It is not possible to open the package that contains your new order and return it on the spot with the courier . If you face a problem, please follow our Return policy below.

TFK ensures a great shopping experience through its customer-friendly returns & exchanges policies.

  • Any returned or item to be exchanged must be in its original condition and its brand, price tags, box (in case of shoes) and receipts must not be removed, otherwise we will not be able to process your return/exchange.
  • 14 Days Returns/Exchange: As a TFK customer, you have the right to return or exchange your purchased product within 14 days from receiving your order. 

  • 30 Days Returns for Manufacturing Defects: As a TFK customer, if you received a product that has manufacturing defects, you have the right to return your purchased product within 30 days from the date of receipt of order. 
  • Exchanges are free of charge, Refunds will be charged a shipping fee of LE20 for Cairo, Giza, and Alexandria, and LE35 for any other governorate, deductible from the refunded amount.  No shipping fees will be deducted if the refund is through a voucher.
  • For cash refunds, an additional fee of LE30 will be deducted from the refunded amounts delivered through our shipping partner.  If the amount exceeds LE2,500, a fee of 0.5% will be applied on the amount exceeding LE2,500.
  • Once the returned item passes inspection, a customer support agent will get in touch with you to validate the reason for returning the item.  
  • In case of exchange, TFK cannot guarantee the availability of your desired item until the returned product passes inspection.

If we are not able to reach you by phone or on SMS, you request for a return/exchange will be cancelled 3 days from the first attempt.

  • Any refund given will be at the price you paid.  During promotions, the refund will be limited to the promotional price paid.

Non-returnable Products: 

According to our returns & exchanges policy, the below products cannot be returned or refunded  to ensure the safety of TFK customers:

  • Items used, ironed, worn, washed, shortened, damaged or not in their original condition.
  • Shoes not returned in their original box.
  • Items whose brand tag or price tag has been removed .
  • Lingerie, underwear, swimwear, hats, hats & scarves, watches, jewelry, personal care products, sunglasses, TFK Gift Card, accessories, other accessories, wallets, custom converse, and socks.
  • Health & Beauty products
  • No returns will be allowed after 14 days from date of delivery of the order.

How to exchange or return an order?
1) Make an exchange or Return request:
Follow this link https://tfk.me/pages/returns to make your exchange.  Lookup you order in the table and simply click on the item you want to return or exchange. You will be directed to the page where you will choose the item you want to return or exchange. Add your bank details to the notes to accelerate the refund process.  In case of exchange, kindly add the item you want to receive in the notes. 
If you require any assistance, communicate with us through our online chat or email us on help@tfk.me.  One of our customer service representatives will assist you with your request.
2) Schedule a pick-up time for the returned product:
A pick-up time will be arranged and scheduled by our shipping partners. 
3) Return the order:
Put the product with the Airway Bill inside TFK’s bag and use the seal to close it securely. The returned product must be in its original condition and its brand, price tags, box in case of shoes and receipts must not be removed, otherwise we will not be able to process your return/exchange.
Exchange "Size or Color" through TFK partners: 
For the sake of our customers' convenience and to speed up the exchange process, your purchases of Converse, Or, Daniel Hechter, Outlet Zone, Ozone can be exchanged (an exchange of size / color only) in the corresponding stores.  Please head to the store closest to you and exchange your items.
The returned product must be in its original condition and its brand, price tags, box in case of shoes and receipts must not be removed, otherwise we will not be able to process your exchange. To complete the size exchange process through the store, the customer should present the product receipt to the branch employees, the return will be executed immediately through the branch.

List of available "Exchanges" stores:

Or Stores:

OR

Opening hours

ADDRESS

Location Map

City stars Woman

From 10 am-6 pm

City Stars Mall, level 3 , phase 1

https://bit.ly/3jUVvVO

City Stars Man

From 10 am-6 pm

City Stars Mall, level 3 , phase 1

https://bit.ly/3398sFf

Mohandseen

From 10 am-6 pm

26 , Geziret el Arab St, Mohandessin

https://bit.ly/2D2y8c7

Mall Of Egypt

From 10 am-6 pm

Mall of Egypt , level 1

https://bit.ly/3jS36El

Maadi Carrefour (Man)

From 10 am-6 pm

City Centre Maadi

https://bit.ly/30ekjQs

Maadi Carrefour (Woman)

From 10 am-6 pm

City Centre Maadi

https://bit.ly/3hTAoky

Alex Carrefour (Woman)

From 10 am-6 pm

City Centre

https://bit.ly/30dD86E

Alex Carrefour (Man)

From 10 am-6 pm

City Centre

https://bit.ly/2D5yRJv

Sharm Genina

From 10 am-6 pm

Genena City

https://bit.ly/2X7l1x6

Tanta

From 10 am-6 pm

Marakez Mall of Tanta

https://bit.ly/3hIZ5QS


Daniel Hechter Stores:

    Daniel Hechter

    Opening hours

    ADDRESS

    Location Map

    City stars 

    From 9 AM – 9 PM

    3rd floor phase 1 store No. 351

    https://bit.ly/2XeOKnT

    City Center Almaza

    From 9 AM – 9 PM

    Almaza city center thwara st - suez road level 1 C1-23-24

    https://bit.ly/3ga2SGt

    Cairo Festival City

    From 9 M – 9 PM

    CFC mall 3rd floor store 2-054

    https://bit.ly/3febjzo

    Mall of Egypt

    From 9 AM – 9 PM

    Store no B077 ground floor Gate C 1

    https://bit.ly/3jSzsyS

    Degla st

    From 9 AM to 9 PM

    Maadi 10/5 -216 St Degla

    https://bit.ly/3hWzYdd

    Lebanon st, Mohandessin

    From 9 AM – 9 PM

    17 Lebanon street

    https://bit.ly/33c2fbC

    San Stefano

    From 9 AM – 9 PM

    San Stefano mall ground floor store No.30

    https://bit.ly/2PgGCyF

    Sharm Genina

    From 11 AM – 9 PM

    Genena City, Sharm El Sheikh

    https://bit.ly/3fby0nP

    Senzo Mall

    From 10 AM – 9 PM

    Store 30A Senzo Mall Hugharda el qora Road West Magwaesh

    https://bit.ly/3ghv0rb

    Converse Stores:

    Converse

    Opening hours

    ADDRESS

    Location Map

    City stars 

    From 10 AM- 9PM

    City Stars Mall, level 1 , phase 1

    https://bit.ly/39FFBJY

    City Center Almaza

    From 10 AM - 9PM

    City Center Almaza, level 1

    https://bit.ly/3gglODy

    Cairo Festival City

    From 10 AM - 9PM

    Cairo Festival City Mall, level 1

    https://bit.ly/3k0vgNM

    Mall of Egypt

    From 10 AM - 9 PM

    Mall of Egypt , level 1

    https://bit.ly/2DhZFGr

                        Maadi

    From 10 AM - 9 PM

    17,216 St. Degla, Maadi

     

    Point 90 Mall

    From 10 AM – 9 PM

    Point 90 Mall, level 2

     

    Alex City Center

    From 10 AM – 9 PM

    Alex City Center

    https://bit.ly/2Xaw48Y 


    Outlet Zone Branches:

    Branches

    ADDRESS

    Location Map

    6th of October Branch

    1st Industrial Zone - Outlet Mall

    https://goo.gl/maps/fm4dpNyXByxFLqHH6

    Heliopolis Branch

    122 Al Thawra Street in front of the Emirates Embassy and Dar Al Eshara

    https://goo.gl/maps/s4PV5HKw12ZaieCw6

    Haram Branch

    255 Haram Street, Royal Center, Al-Matbaha Station

    https://goo.gl/maps/foGQtZwswFB2

    Haram Branch

    42 Haram Street - Plaza Mall

    https://goo.gl/maps/7UDGMP2sDmn

    Shubra Branch

    41 Shoubra Street, Ramses Station - Shubra Misr

     https://goo.gl/maps/2jQxJz9QTm22

    Helwan Branch

    Khusraw Pasha Street, next to the National Bank of Egypt

     https://goo.gl/maps/9KAPTSvS47m

    El Obour Branch

    Golf City Mall - Carrefour Gate

    https://goo.gl/maps/5WxHKUVBkT72

    Smouha Branch

    Zahran Mall Victor Emmanuel Street - Third Floor

     

    https://goo.gl/maps/BZAHJ9SqYcr

     

    Roshdy Branch

    Sidnawy Street, off Syria Street

     

    https://goo.gl/maps/iuynFzn5Nwq

     

    Al-Agamy Branch

     

    70 Bitash Street

    https://goo.gl/maps/iBMWhms4c5F2

     


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