Shipping Policy

  • Through TFK, you can purchase original products from several trusted retailers and brands. Merchandise availability on TFK is not guaranteed, as inventory may be low.
  • All orders are subject to acceptance and availability and in some cases, orders cannot be processed.
  • TFK reserves the right to refuse or cancel any order for any given reason. When making an order on TFK you will receive an email with your order details confirming that we have received your order.
  • All pricing information on the Website is correct at the time of going online. TFK reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
  • Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an order confirmation.
  • TFK attempts to be as accurate as possible in the description of the products. However, we do not warrant that such a description is totally accurate, complete, reliable, and error-free. In case you are not satisfied with the product ordered by you, you can return it to us according to the relevant provisions of our Return Policy.
  • Your order might take longer to be delivered on specific occasions (e.g. Mother’s day, Eid, Christmas...), or in periods of high demand (periods of sales/campaigns/TFK Anniversary). Kindly bear with us while we prepare your order for shipment.
  • Please Note: The cut-off time for placing an order is at 2:00 pm, meaning that the delivery for orders placed after 2:00 pm is shifted by one working day.

For Standard Shipping orders:

Fashion and Health & Beauty: You will be charged 30 LE as a shipping fee if your order is under 599 LE, and if your order is above 599 LE the shipping will be free.

For Express Shipping Orders: You will be charged 40 LE as a shipping fee if your order is under 599 LE, and if your order is above 599 LE the shipping will be free.

Our customers are kindly requested to provide a clear & detailed address, and be reachable during the estimated delivery time of orders specified in our policy to guarantee a flawless shipping process.

 It is not possible to open your package and give it back to the courier. If you face a problem, please follow our Return Policy.

The estimated delivery date starts once we fulfill the order, and at that time, an update email from our side will be sent to you.

The number of days to deliver the order may vary according to the delivery location and your city.

For Standard Delivery orders: The order will be delivered anywhere between 3 – 4 working days.

For Express Delivery orders: The order will be delivered the next day if placed before 2 pm.

Express Shipping is applicable on certain brands and can be selected at checkout.

Express Shipping is not applicable on orders placed on Thursday and Friday.

Our customers are kindly requested to provide a clear & detailed address, and be reachable during the estimated delivery time of orders specified in our policy to guarantee a flawless shipping process.

- Please note that during official holidays, Black Friday, and the anniversary the delivery time might be delayed.

We cannot postpone your order; you can cancel it and reorder again once you are able to receive it. Our shipping partners will try to deliver your order 3 times, if they cannot reach you, your order will be canceled.

We cannot edit the order, you can cancel it and reorder the correct one.

SMSA

Tracking linkhttps://www.smsaexpress.com/home

Numbers: 16839

Emailcsfrontline.egypt@smsaexpress.com
 

R2S

Tracking linkhttps://r2slogistics.com/tracking/

Numbers: WhatsApp services 01069994867

                  General inquiry 01029922826

Email: CS@r2slogistics.com

ABS

Hotline: 16231

Email: info@absegy.com

 Milezmore

Email: info@milezmore.com

  • In case of exchange no shipping fees will be deducted from the voucher.
  • In case of refund, the shipping fees will be deducted from total amount.
  • In case of receiving wrong or damaged products no shipping fees will be deducted in case of refund.

 

Your order will be cancelled, and you will be notified of that.
TFK has the right to cancel orders for any reason, you will be notified on your email in case of order cancellation. Please make sure that you have registered the correct email address in order to receive notifications and updates on your orders.
Failure to reach you for any of the previously mentioned reasons, we regret to tell you that your order will be automatically cancelled, and you will be notified of that.
Yes, you can make an order with Vodafone Cash Wallet.
You will receive the refund through the same payment method" Vodafone Cash wallet". We can refund the amount also as a Gift Card.
No, you will not be able to receive the refund through the Vodafone cash wallet, only customers who paid their orders with the Vodafone cash wallet will be able to receive the refund through it.